Senior Operations

PRIMARY DUTIES AND RESPONSIBILITIES

OPERATIONAL STRATEGY

• Develop and execute an operational strategy that supports the company’s legal and corporate, accounting and fund administration service lines.


• Oversee all operational functions, ensuring efficiency, compliance, and client service excellence.


• Implement best practices in operational management, digital transformation, and risk mitigation.


• Align operational workflows with business growth, technological innovation, and regulatory changes.

OPERATIONS MANAGEMENT

• Primarily accountable for all client and operational matters and solving all issues managing risks, ensuring operational efficiency and addressing all client delivery matters.


• Ensure smooth operational execution within the set timelines and provide client deliverables ahead of the deadline.


• Oversee client onboarding, KYC/AML processes, and regulatory reporting across multiple jurisdictions.


• Ensure accurate and timely execution of NAV calculations, financial statements, investor reporting, and compliance monitoring.


• Defining operational execution plans for new billable projects and new client onboardings.


• Implement, define and document operational procedures relating to execution.


• Drive standardization and automation to improve fund administration efficiency and reduce errors.


• Lead and optimize fund administration processes, trust and fiduciary services, and investor services delivered from the central office.


• Build standard, transparent, and repeatable production and service processes to provide stable, consistent, and quality products and services that both internal and external clients expect.


• Drive discipline of daily deliverables to clients and local offices and daily timesheets and billing,


• Manage client relationships, operational risk, service level agreements and coordination of client deliverables.


• Develop, maintain and expand contact with Sales team and the country management teams and Account Managers, clients and the intermediaries and ensure that all stakeholders are serviced well.


• Facilitate enforcing policies, procedures and work-instructions with operational staff in order to achieve a standardized way of working towards the clients.


• Responsible for implementing appropriate and best of breed systems and operating procedures


• Leverage the central office delivery capabilities in Bangalore to reach profitability targets


• Support the delivery of the financial and operational priorities and budget, within the defined financial targets and objectives.


• Responsible for the review of existing processes, mapping key processes, identifying gaps and creating the path to a more efficient operations model.


• Facilitate enforcing policies, procedures and work-instructions to achieve a standardized way of working towards the clients.


• Ensure the smooth onboarding and off boarding of clients via appropriate systems and internal systems, and ensure proper communication across functions during the process


• Provide feedback and reports to internal stakeholders.


• Ensure accurate client time recording and control of client profitability targets.


• Analyzing all operations and actively driving operational efficiencies.


• Assist in growing the overall fiduciary and find administration service line.


• Assess and plan operational capacity and report back to the sales officers to ensure timely delivery.


• Help define operational processes and assist with the implementation of these process and procedures.


• Planning and managing projects and contributing to product development and innovation.


• Promoting operational efficiencies by implementing and optimizing operational produces and actively driving digitization in the service delivery.


• Control of the capacity planning and key role in the business continuity planning to ensure 100% delivery.


• Maximize utilization of resources and drive cost control measures across operations.


• Travel to offices / client visits as appropriate to support business requirements and manage deliverables.


• Help build a high performing operational team to grow the Amicorp business.


• Maintain high operational standards in trust and corporate services, accounting and Globalization Service and fund administration, and investor services.

REGULATORY COMPLIANCE & RISK MANAGEMENT

• Ensure all operations comply with global and regional financial regulations (e.g., AIFMD, FATCA, CRS, GDPR, DFSA regulations).


• Work closely with risk, legal, and compliance teams to maintain regulatory adherence and mitigate risks.


• Implement a robust risk management framework that covers operational risk, cybersecurity, and client data protection.


• Lead audits, manage relationships with regulators, and ensure timely reporting of regulatory obligations.

CLIENT RELATIONSHIP & SERVICE EXCELLENCE

• Ensure high-quality service delivery to institutional clients, fund managers, family offices, and high-networth individuals (HNWIs).


• Act as an escalation point for client concerns related to operational efficiency and service performance.


• Foster long-term client relationships by ensuring service excellence in fund administration, trust management, and corporate services.


• Collaborate with business development teams to support client acquisition and retention efforts.

FINANCIAL OVERSIGHT & RESOURCE MANAGEMENT

• Manage operational budgets, ensuring cost-effectiveness while maintaining service quality.


• Optimize resource allocation across teams and geographies to maximize efficiency.


• Identify and implement cost-saving measures through process improvements and automation.


• Develop a high-performing workforce through discipline in billing, training and mentoring; as well as manage poor performance quickly and efficiently.


• Foster a culture of accountability, excellence, and innovation within the operations team.


• Set and monitor KPIs, performance benchmarks, and operational targets.

For queries, please contact: Jobs@amicorp.com