AFIN (Fund of Funds) Relationship Manager

Main Responsibilities

• Builds and maintains relationships with clients and acts as liaison between client / contact and Domiciliation Offices in all jurisdictions.


• Handle offshore fund day to day operations including subscriptions, redemptions and share transfers.


• Attend to daily requests from Investors on fund email ID.


• Daily coordination with the various stakeholders including directors, fund administrator, investment manager and bankers.


• Ensure that all documents are in place in accordance with the local legislation.


• Ensures timely service delivery to clients – Communicates client requests and feedback.


• Coordinate invoicing, follows up on collections with the client for collections efficiency (measured monthly), and strives to keep delinquent debts within limits.


• Updating share registers and match share registers on each quarter from that of fund administrator.


• Bank instruction and transfers for subscription/redemption/investment at fund level/SPV level.


• Liaise with the bank to ensure that transactions inwards are credit and outward go smoothly.


• Transaction monitoring forms for each bank transaction on the fund relating to subscription/redemption/investment.


• Investor onboarding – collation of the KYC and source of wealth documents– preliminary check and submission to the respective fund administrator – for investor onboarding.


• Coordination with the SPV to ensure investment goes on a timely manner.


• NAV supporting documents provision to the fund administrator.


• Subscription/redemption contract notes are issued to the investors.


• Manage expectation of the directors.


• Manage and attend to Sales Officers’ queries on daily basis.


• Provide fund flow, cash summaries, invoices reconciliation and statement of account for each particular classes to Sales Officers.


• Assist the accounting team on the audit of the funds.


• Liaise with underlying investee companies to ensure proper information are received for NAV purposes on a timely manner.


• Check SPV invoices and liaise with SPVs for investment related matters.


• Review funds on timely basis.

Time Recording

• Accurately record chargeable time and value of service using Maconomy, ensure effective monitoring of transactions, handle pricing, invoicing and collection of outstanding fees for the portfolio of clients.


• Monitor own productivity and chargeability on weekly basis and review productivity and performance against targets. to ensure that individual financial targets and client communication KPIs are met.


• Follow a disciplined approach to submitting timesheets for client work and meet the weekly and monthly time/ chargeability targets.

Other Duties

• Undertake the role of director, trustee, nominee, manager, partner, secretary, authorized signatory or any related position in internal entities or client entities, where necessary and required by management.


• Undertake such other duties, related to the position, as may from time to time be agreed with management.

Qualifications, Skills, and Experience

• Minimum 5 years’ experience in the financial industry or in a similar industry.


• A tertiary qualification in finance or business administration will be advantageous.


• Commercial drive, takes initiative, positive and proactive, dedicated, focused and business driven.


• Exhibits strong leadership, social & interpersonal skills; a positive can-do attitude and creativity.


• Excellent client facing skills to regularly engage with clients and investment companies to build a clear ongoing relationship and sound understanding of the investment, its operating environment and forecasts.


• Well-developed spoken and written communication skills and the ability to tailor style to relevant audiences, and successfully liaise with people at different levels. Excellent English language fluency.


• Strong analytical and problem solving skills, solution driven, highly organized and detail-orientated with good decision making and time management skills. Pragmatic in dealing with stakeholders at all levels while able to work under pressure and respect deadlines.


• Independent, hands-on and takes accountability to deliver solutions and results.


• Ability to adapt and work under pressure in a smaller, dynamic local team environment; along with being part of a bigger matrix organization. Proven leadership and team player skills, with ambition to excel in the role.


• Willing to travel within the country and outside the country when required.